FiestaSlots Casino Privacy Policy

At FiestaSlots Casino, we are committed to protecting your personal information and ensuring your privacy is respected at every stage of your experience with us. This Privacy Policy explains how we collect, use, store, and protect your personal data when you access and use our services at fiestaslots.com. By registering an account or using our platform, you acknowledge that you have read and understood this policy. We encourage you to review it carefully and contact us if you have any questions.

Who We Are

At FiestaSlots, we operate under Green Champions Leader S.R.L., a company incorporated in Costa Rica with registration number 3-102-917157, with its registered address at San Jose, Montes de Oca, San Pedro, Los Yoses, Avenidas ocho y diez, Calle treinta y nueve, Ly center, Costa Rica. Our payment processing services are handled by Widoma Trading Co. Limited, registration number HE 468781, located at Lefkonos 22, 2nd floor, Strovolos 2064, Nicosia, Cyprus. We hold a valid gaming licence issued by Anjouan, Union of Comoros, under Licence ALSI-202502014-FI1.1. As the operator of FiestaSlots Casino, we act as the data controller for all personal information we collect from you.

What Information We Collect

At FiestaSlots, we collect a variety of personal data in order to provide you with a safe, legal, and enjoyable gaming experience. We gather information in the following categories:

Registration and Identity Data

• Full name, date of birth, and gender
• Email address, phone number, and residential address
• Username, password, and account preferences
• Government-issued identification documents for verification purposes
• Payment instrument details, including card or e-wallet information

Financial and Transactional Data

• Deposit and withdrawal history across all accepted currencies (EUR, USD, CAD, AUD, NZD, BRL and supported cryptocurrencies)
• Details of bonuses, free spins, and promotional offers applied to your account
• Records of payment methods used, including Visa, Mastercard, MiFinity, CASHlib, Skrill, Neteller, Paysafecard, and bank transfers

Technical and Usage Data

• IP address, browser type, device identifiers, and operating system
• Pages visited, games played, session duration, and navigation patterns
• Log data and cookies placed on your device during your session

How We Use Your Personal Data

Here at FiestaSlots Casino, we use the data we collect for a number of legitimate purposes necessary to operate our platform and comply with applicable legal obligations. Our use of your personal information includes the following:

• Processing your registration, verifying your identity, and maintaining your account
• Facilitating deposits and withdrawals and detecting fraudulent transactions
• Complying with anti-money laundering (AML) and Know Your Customer (KYC) obligations
• Administering bonuses, promotions, tournaments, and loyalty rewards — including those available under our FiestaSlots no deposit bonus offers and other promotional campaigns
• Monitoring gaming activity in connection with responsible gambling obligations
• Responding to your customer support requests via live chat or email at support@fiestaslots.com
• Sending you service-related communications and, where you have consented, marketing messages about relevant FiestaSlots promo codes and personalised offers
• Improving the performance, security, and functionality of our platform

Legal Basis for Processing

We process your personal data on the following legal grounds:

• Contractual necessity: We need to process certain data to fulfil our obligations to you as a registered player.
• Legal obligation: We are required to collect and retain specific data under AML, KYC, and gaming regulatory frameworks.
• Legitimate interests: We may process data to detect fraud, ensure platform security, and prevent misuse of our services.
• Consent: Where we send you marketing communications, including updates on new FiestaSlots Casino no deposit bonus promotions or the latest fiesta slots promo code, we do so on the basis of your consent, which you may withdraw at any time.

Cookies and Tracking Technologies

Our FiestaSlots platform uses cookies and similar tracking technologies to provide you with a seamless experience. We use session cookies, persistent cookies, and third-party analytics tools to understand how players interact with our site. You can manage your cookie preferences through your browser settings; however, disabling certain cookies may affect the functionality of some features. Please refer to our separate Cookie Policy for full details.

Sharing Your Personal Data

We do not sell your personal data to third parties. However, we may share your information in the following limited circumstances:

• With our payment processor, Widoma Trading Co. Limited, and other financial partners to facilitate secure transactions
• With game providers and software suppliers operating within our platform to ensure game integrity
• With regulatory and law enforcement authorities where we are legally required to do so
• With identity verification and fraud prevention services as part of our KYC process
• With third-party service providers who support our operations under strict data processing agreements

Data Retention

We retain your personal data for as long as your account remains active and for a period thereafter as required by applicable law and our regulatory obligations. In most cases, we are required to retain account records, transaction histories, and identity verification documents for a minimum of five years following account closure.

Your Rights

Depending on your jurisdiction, you may have certain rights regarding your personal data. As part of our commitment at FiestaSlots Casino, we respect and support the exercise of these rights, which may include:

• The right to access the personal data we hold about you
• The right to request correction of inaccurate or incomplete data
• The right to request deletion of your data, subject to our legal retention obligations
• The right to object to or restrict certain types of processing
• The right to data portability where technically feasible
• The right to withdraw consent for marketing communications at any time

To exercise any of these rights, please contact our support team at support@fiestaslots.com. We will respond to all verified requests within a reasonable timeframe.

Data Security

We at FiestaSlots Casino implement industry-standard technical and organisational measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include SSL encryption, secure server infrastructure, and internal access controls. While we take every reasonable precaution, no method of electronic transmission or storage is entirely risk-free, and we encourage you to use strong passwords and keep your account credentials confidential.

VPN and Restricted Access

Our terms strictly prohibit the use of VPNs or any technology that disguises or interferes with your IP address. If we detect such activity on your account, we reserve the right to void winnings, forfeit balances including deposits, and terminate the account. This policy exists to protect the integrity of our platform and ensure compliance with restrictions applicable to certain jurisdictions.

Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. When we make material changes, we will notify you via email or by displaying a prominent notice on our site at fiestaslots.com. Your continued use of our services following such notification constitutes your acceptance of the revised policy. We recommend that you review this page periodically to stay informed of how we protect your information.

Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way we handle your personal data, please do not hesitate to get in touch. Our support team is available 24/7 via live chat on our website or by email at support@fiestaslots.com. We are here to help and are committed to addressing your privacy concerns promptly and transparently.